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"The pace and scale of innovation is accelerating across the board, forcing traditional organizations to shift gears from incremental change to completely reimagining the core of their business," says Sue McGill, ATB's SVP of ATB Ventures. "It's no longer a question of what an organization should change, but rather how quickly a company can transform itself so it's ready for the next disruption." To that end, in 2018 ATB launched ATB Ventures, which brings together entrepreneurs, technologists, and creatives with diverse backgrounds and experiences to develop cutting-edge solutions that address some of today's most complex challenges. This focus on disruptive innovation that has the potential to dramatically change the trajectory of industries is a big reason why the company earned a spot on Fast Company's list of the Best Workplaces for Innovators. Artificial intelligence has emerged as a must-have tool for businesses looking to deliver more personalized customer service.